Refund policy
Our Love-It Promise
Every Storybook of Us book is personalized and printed just for you. Because of this, we can't accept returns or offer refunds for change of mind once your book has gone to print.
If something isn't right, we'll fix it. If your book arrives damaged, has a printing fault, or doesn't match the preview you approved when ordering, email us at  within 30 days of delivery with your order number and a photo. We'll reprint and reship it free of charge, or give you a full refund if you prefer.
Lost in transit. If your tracked parcel is lost, contact us and we'll send a replacement at no cost.
Changes and typos. Email us within 12 hours of placing your order and we'll update your book before it prints. After printing starts, we can't make changes.
Cancellations. You can cancel for a full refund within 12 hours of ordering. After that, your book is already being made.
Digital editions. Because digital editions are delivered instantly, they aren't refundable for change of mind. If there's a problem with your file, contact us and we'll fix it.
Your rights. Nothing in this policy limits your rights under consumer law, including the Australian Consumer Law and the UK Consumer Rights Act.
Refunds go back to your original payment method within 3–5 business days of approval. Your bank may take a few extra days to show them.