Refund policy

Our Love-It Promise

Every Storybook of Us book is personalized and printed just for you. Because of this, we can't accept returns or offer refunds for change of mind once your book has gone to print.

If something isn't right, we'll fix it. If your book arrives damaged, has a printing fault, or doesn't match the preview you approved when ordering, email us at support@storybookofus.com within 30 days of delivery with your order number and a photo. We'll reprint and reship it free of charge, or give you a full refund if you prefer.

Lost in transit. If your tracked parcel is lost, contact us and we'll send a replacement at no cost.

Changes and typos. Email us within 24 hours of placing your order and we'll update your book before it prints. After that your book may already be with the printer, and once it is in production we can't make changes.

Cancellations. You can cancel for a full refund within 24 hours of ordering. After that, your book is already being made.

Digital editions. Because digital editions are delivered as a finished file, they aren't refundable for change of mind once sent. If there's a problem with your file, contact us and we'll fix it.

Your rights. Nothing in this policy limits your rights under the consumer protection laws that apply to you. This includes US federal and state consumer protection law, and, where applicable, the Australian Consumer Law and the UK Consumer Rights Act.

Refunds go back to your original payment method within 3–5 business days of approval. Your bank may take a few extra days to show them.